Santor Security Inc. (hereinafter "Santor") offers sales and rentals on products and services in conformity with the legal dispositions in force in Canada. Santor relinquishes all responsibility regarding the improper and illegal use of material once it has been sold or leased.
It is the BUYER's responsibility, not Santor's, to determine the legality and conformity to all federal, state and local laws and regulations regarding the purchase, possession and use of the equipment that we offer.
RESTRICTED PRODUCTS / EQUIPMENT
Certain products are not available for the general public. Restricted products and equipment are clearly noted. To order a restricted item, please provide a copy of your law enforcement ID with your written order, or submit your written order with a cover letter prepared from a departmental or governmental agency. .
IMPORTATION / EXPORTATION
Some of the products sold by Santor may be restricted in your home country and could be subject to seizure by customs. It is the responsibility of the BUYER, not Santor, to determine any restrictions that may exist with respect to the equipment that the BUYER intends to purchase. Legal responsibility and legal possession are transferred to the BUYER immediately upon shipping. Santor will not accept the return of a product that has been sent back to us by customs.
PRICES AND FEES
Prices are expressed in Canadian dollars. Taxes are not included within the prices. Customers residing within Canada will be required to pay the QST and GST on all purchases. Companies are only required to pay GST.
You can settle your payment by PayPal, money order, Wire Transfer (TT) or Cash on Delivery (within Canada only).
TERMS OF SALES
Sales are final. Refunds are not accepted. An exchange is permissible only when the product is returned in its original condition within a delay of ten (10) days after the purchasing date, and with the original receipt.
We do accept Net Terms for Governmental and Ministries orders if a purchase order is provided.
A deposit for the total value of the merchandise is required for any rental; the value of the deposit, minus the value of the rental, will be remitted to the customer within a delay of seven (7) days after the return of the material. Delay may differ if any other modality is specified by Santor. If the customer does not return the material within the specified delay, Santor will consider the sale as final without any further notice or delay and will keep the deposit. The rented material shall be remitted in the same condition as when leased, in conformity of the inspection done at the time of the rental; if any damage should occur, Santor reserves the right to keep the total amount of the deposit paid by the customer.
FREE DELIVERY *
Shipped in Expedited Mode within Canada (with Canada Post) for orders online (Internet) over 500.00$ CAD
"Any order shipped outside of Canada may be subject to custom fees. It is the customer's sole responsibility to acquit the fees upon reception.
For security proposes, any order placed with a credit card may be subject to a verification and a delay of 3 business days may be applicable if necessary before processing the order."
Returned products require a Return Merchandise Authorization (RMA). If you wish to return a product, please fill in the following form and we will provide you with an RMA#.
Sales are final. We do not refund. For purchases made at our location, customers are given ten (10) days after the date of purchase to return the item if they are not satisfied with their purchase. A credit will be provided on the condition that the item is returned functional and in its originial state. For shipped items, customers have ten (10) days following the date of reception to return an item for a credit, on the condition that they provide a proof of the shipping date and that the item is returned functional and in its original condition. Expedition fees are the responsibility of the customer.
If you receive an article that does not conform to your order, please contact us and we shall ship it at our own expense.
DEPOSITS & CREDIT
A thirty percent (30%) deposit is payable in advance for specific products and/or special orders. Certain orders may require a deposit before the order can be processed. Custom products also require a deposit. They are non-refundable and payable in advance. If an article is not claimed within 90 days, it automatically becomes the property of Santor. Same policy applies for credits.
Every product sold by Santor has a warranty of one (1) year if the product is not subject to accident, abuse, improper use or mishandling. In the case that an installation was not performed by a professional and was necessary, or if a product has been altered and/or modified, Santor will not honor the warranty. The warranty is conditional to the respect of handling, stocking and usage instructions provided by Santor. Santor shall not be held responsible for any prejudice, physical and/or material and/or moral damage resulting from improper use, manipulation, stocking, maintenance or reckless installation and/or unsafe usage. Some products are only guaranteed by the manufacturer and in this case, shipping fees may be charged.